سياسة الخصوصية

PRIVACY POLICY

Last Updated: August 22, 2026

At Excellence Nuts, your privacy is important to us. This Privacy Policy explains how we collect, use, process, store and disclose personal information when you visit or use our website, place an order, create an account, communicate with us, or otherwise interact with our products and services.

Excellence Nuts is a brand operated by Shri Laadli Ventures LLP, having its business address at:

SHRI LAADLI VENTURES LLP
F 107, Industrial Area, Gopal Pur
Sikandrabad, Uttar Pradesh – 203205
India

In this Privacy Policy, “Excellence Nuts,” “we,” “us,” or “our” refers to Excellence Nuts and, where applicable, Shri Laadli Ventures LLP.

Our online store is powered by Shopify, which provides the e-commerce platform and related technology that enables us to offer our products and services.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect or process the following categories of personal information:

Contact Information

This may include:

  • Full name

  • Billing address

  • Shipping or delivery address

  • Email address

  • Telephone or mobile number

  • Other contact information you voluntarily provide

Order & Transaction Information

This may include:

  • Products purchased or ordered

  • Order number

  • Invoice details

  • Transaction date and amount

  • Delivery information

  • Order history

  • Refunds, cancellations or order-related complaints

  • Product preferences and related interactions

Account Information

If you create an account, we may process information such as:

  • Username

  • Account information

  • Login-related information

  • Saved preferences

  • Account settings

Payment Information

Payments may be processed through Shopify and/or third-party payment service providers.

Depending on the payment method used, the relevant payment provider may process payment card, banking or other financial information required to complete your transaction.

Where payment information is processed directly by a third-party payment provider, that provider may process such information in accordance with its own privacy policy and applicable law.

Communications

When you contact us, we may collect information contained in your communication, including:

  • Customer-service enquiries

  • Feedback

  • Product reviews

  • Product-quality complaints

  • Order-related communications

  • Information submitted through contact forms, email or other communication channels

Device & Technical Information

When you access our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Referring pages

  • Website interaction information

  • Unique device or browser identifiers

Usage Information

We may collect information about how you interact with our website, including pages viewed, products viewed, searches, cart activity and other website interactions.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order or communicate with us

  • When you create or use an account

  • Automatically through cookies and similar technologies

  • Through Shopify and service providers supporting our website

  • Through payment, shipping and fulfilment providers

  • Through analytics or advertising services, where applicable

  • From business partners or other third parties where permitted by applicable law

3. How We Use Personal Information

We may use personal information for the following purposes:

Order Fulfilment

To:

  • Process and confirm orders

  • Process payments

  • Arrange shipping and delivery

  • Provide order updates

  • Handle cancellations and refunds

  • Resolve eligible order-related issues

  • Provide customer support

Website & Service Improvement

To:

  • Operate and maintain our website

  • Improve website functionality

  • Understand customer preferences

  • Improve our products and services

  • Personalize aspects of your shopping experience

Customer Communication

We may use your information to communicate with you regarding:

  • Orders

  • Payments

  • Delivery

  • Customer support

  • Product enquiries

  • Complaints

  • Important service-related notices

Marketing & Promotions

Where permitted by applicable law and, where required, with your consent, we may use your information to send:

  • Promotional emails

  • Product announcements

  • Special offers

  • Marketing communications

  • SMS or other permitted promotional communications

You may opt out of promotional communications at any time through the available unsubscribe mechanism or by contacting us.

Opting out of marketing communications will not prevent us from sending essential transactional or service-related communications concerning your orders or account.

Security & Fraud Prevention

We may use information to:

  • Protect our website and customers

  • Detect and prevent fraudulent transactions

  • Investigate suspicious or unlawful activity

  • Protect against security threats

  • Maintain the integrity and security of our services

Legal & Regulatory Compliance

We may process and retain information where reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from government or regulatory authorities

  • Establish, exercise or defend legal claims

  • Resolve disputes

  • Enforce our agreements and policies

  • Protect our legal rights and the rights of our customers or others

4. Cookies & Similar Technologies

Our website may use cookies, pixels, tags, scripts and similar technologies to provide website functionality, remember preferences, understand website usage, improve performance and, where applicable, support advertising and marketing.

These technologies may be used for:

  • Essential website functionality

  • Shopping cart and checkout functionality

  • Website analytics

  • Performance measurement

  • Personalization

  • Advertising and marketing

Where required by applicable law, we will provide appropriate cookie controls or consent mechanisms.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Sharing of Personal Information

We may disclose personal information to service providers and other third parties where reasonably necessary to operate our business and provide our services.

These may include:

  • Shopify

  • Payment processors

  • Shipping and logistics providers

  • Order fulfilment providers

  • IT and technology service providers

  • Cloud-storage providers

  • Customer-support providers

  • Analytics providers

  • Marketing and advertising service providers

  • Professional advisers

  • Legal or regulatory authorities where required

  • Affiliates or business partners where permitted by applicable law

We do not disclose personal information except where there is a legitimate business purpose, your direction or consent where required, a contractual or service requirement, or a legal or regulatory requirement.

6. Shopify

Our online store is hosted and powered by Shopify.

Shopify may collect and process information relating to your access to and use of our store in order to provide, maintain and improve its services.

Information submitted through our store may be processed by Shopify and relevant service providers in accordance with their applicable privacy practices.

For more information about how Shopify handles personal information, customers may review Shopify's applicable privacy information and privacy resources.

7. Third-Party Services & Links

Our website may contain links to third-party websites, applications, payment services, social-media platforms or other services.

Third-party services may have their own privacy policies and terms. We encourage customers to review those policies before providing personal information directly to third parties.

We are not responsible for the privacy practices of third-party websites or services that are not operated or controlled by us.

8. International Data Transfers

Depending on the service providers and technologies used to operate our business, personal information may be processed, stored or transferred outside India.

Where personal information is transferred internationally, we will seek to do so in accordance with applicable laws and regulatory requirements.

Third-party providers, including Shopify and other technology providers, may process information in jurisdictions outside the country in which you reside.

9. Data Security

We take reasonable and appropriate measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect information, we cannot guarantee absolute security of information transmitted or stored electronically.

Customers should also take reasonable steps to protect their account credentials and should not share passwords or other confidential login information with unauthorized persons.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing our services

  • Fulfilling orders

  • Maintaining business and transaction records

  • Providing customer support

  • Resolving complaints and disputes

  • Preventing fraud

  • Complying with legal, tax, accounting and regulatory requirements

  • Enforcing our agreements and protecting our legal rights

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer required and there is no legal or legitimate reason to retain it, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

11. Children's Privacy

Our website and services are not intended to be used independently by children where applicable law requires parental or guardian involvement.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If a parent or lawful guardian believes that a child has provided personal information to us in circumstances where it should not have been collected, they may contact us using the details provided below.

Where required by applicable law, we will take appropriate steps to address such information.

12. Your Privacy Rights

Depending on applicable law and the circumstances of the processing, you may have rights relating to your personal information, which may include:

  • Requesting access to personal information

  • Requesting correction of inaccurate information

  • Requesting deletion or erasure where applicable

  • Withdrawing consent where processing is based on consent

  • Opting out of certain marketing communications

  • Raising a privacy-related complaint

  • Requesting information regarding the processing of your personal information

These rights may be subject to applicable legal limitations, exceptions and verification requirements.

We may need to verify your identity before processing certain requests in order to protect your personal information from unauthorized access.

13. Marketing Preferences

If you receive promotional communications from us, you may opt out using the unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may continue to send necessary non-promotional communications relating to your orders, transactions, account, security or other essential services.

14. Privacy Complaints & Grievances

If you have a concern regarding the collection, use, processing or handling of your personal information, you may contact us using the details provided below.

We will review and address privacy-related complaints in accordance with applicable law and our internal procedures.

Where applicable law provides additional rights to approach a regulatory authority or other grievance mechanism, those rights remain unaffected.

15. Data Accuracy

We encourage customers to provide accurate and up-to-date information.

If you believe that personal information maintained by us is inaccurate or incomplete, you may contact us and request correction, subject to applicable law and verification requirements.

16. Business Transfers

If Excellence Nuts, Shri Laadli Ventures LLP, or any part of our business is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any such transfer will remain subject to applicable privacy and data-protection requirements.

17. Legal Disclosures

We may disclose personal information where reasonably necessary or legally required to:

  • Comply with applicable laws

  • Respond to lawful government or regulatory requests

  • Comply with court orders or legal processes

  • Investigate fraud or unlawful activity

  • Protect our customers, employees, business or property

  • Establish, exercise or defend legal rights

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Products or services

  • Website functionality

  • Technology or service providers

  • Applicable laws and regulations

  • Privacy and data-protection requirements

When we make changes, we will update the “Last Updated” date at the beginning of this Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or wish to raise a privacy-related complaint, please contact us:

EXCELLENCE NUTS
Operated by: Shri Laadli Ventures LLP

Address:
F 107, Industrial Area, Gopal Pur
Sikandrabad, Uttar Pradesh – 203205
India

Phone: +91 740 963 4935
Email: Info@excellencenuts.com

20. Important Notice

This Privacy Policy is intended to explain our general privacy and data-handling practices. It does not limit any rights or protections that cannot lawfully be excluded under applicable law.

Where mandatory privacy, consumer-protection or data-protection requirements provide customers with additional rights or protections, those requirements will prevail to the extent applicable.

This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, and Customer Complaint, Product Quality & Resolution Policy.