Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: August 22, 2026

At Excellence Nuts, we are committed to processing and delivering your orders safely and efficiently.

Excellence Nuts is a brand operated by Shri Laadli Ventures LLP, having its business address at:

SHRI LAADLI VENTURES LLP
F 107, Industrial Area, Gopal Pur
Sikandrabad, Uttar Pradesh – 203205
India

We use Shiprocket and its associated logistics/courier network to facilitate shipping, tracking and delivery of orders placed through our website.

1. Order Processing

Orders are generally processed after successful payment and order confirmation.

We aim to process eligible orders within 1–3 business days, unless otherwise stated on the product page or at checkout.

Processing may take longer during:

  • Weekends and public holidays

  • Sales and promotional periods

  • High-volume order periods

  • Product launches

  • Unforeseen operational circumstances

  • Events beyond our reasonable control

Orders containing products with different processing timelines may be dispatched according to the applicable fulfilment requirements.

2. Shipping & Delivery

Once your order has been processed and dispatched, it will be handed over to a courier/logistics partner through our shipping platform.

We use Shiprocket to facilitate shipping services, courier allocation, shipment tracking and related logistics management.

The actual courier used for an order may vary depending on factors such as:

  • Delivery location

  • Serviceability

  • Package size and weight

  • Courier availability

  • Delivery timelines

  • Operational considerations

We may use different courier partners available through Shiprocket depending on the circumstances of the shipment.

3. Estimated Delivery Time

Estimated delivery timelines are displayed at checkout or communicated through your order and shipping notifications where available.

Delivery timelines may vary depending on:

  • Destination

  • Courier partner

  • Weather conditions

  • Public holidays

  • Local restrictions

  • Remote-area delivery

  • Transportation conditions

  • Operational delays

  • Other circumstances beyond our reasonable control

Delivery estimates are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on:

  • Delivery location

  • Order value

  • Package weight and dimensions

  • Shipping service selected

  • Promotional offers

  • Applicable courier charges

Where free shipping is offered, the applicable eligibility requirements and terms will be displayed at the time of purchase.

5. Free Shipping & Shipping Promotions

From time to time, Excellence Nuts may offer free shipping or discounted shipping as part of promotional campaigns.

Such offers may be subject to:

  • Minimum order value

  • Specific products or collections

  • Selected delivery locations

  • Promotional periods

  • Maximum shipping-value limits

  • Other conditions stated at the time of the offer

Unless expressly stated otherwise, free-shipping offers cannot be combined with other shipping promotions.

Excellence Nuts reserves the right to modify, suspend or discontinue a shipping promotion, subject to applicable law.

6. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp or other available communication channels.

Customers can use the tracking information to monitor shipment progress.

Tracking information is generally provided by the relevant courier/logistics partner through our shipping platform.

Tracking updates may occasionally be delayed due to courier-system or operational issues.

7. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their applicable operational procedures.

Customers are requested to:

  • Provide an accurate and complete delivery address

  • Provide a valid mobile number

  • Remain available to receive the shipment where reasonably possible

  • Cooperate with reasonable delivery requirements

If delivery cannot be completed because the customer is unavailable, the address is incorrect/incomplete, the customer refuses delivery, or the courier is unable to contact the recipient, additional delivery attempts may be made according to the courier's procedures.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at checkout.

This includes:

  • Name

  • House/Flat number

  • Street/Area

  • City

  • State

  • PIN/Postal code

  • Contact number

If an incorrect or incomplete address is provided and the shipment cannot be delivered, additional shipping charges or re-shipping requirements may apply where permitted by applicable law.

Customers should contact us immediately if they identify an error in their delivery information.

We will make reasonable efforts to assist, but an address change may not be possible once the shipment has been processed or handed over to the courier.

9. Delayed Shipments

Although we work with our logistics partners to facilitate timely delivery, delays may occasionally occur.

Delays may result from:

  • Courier network issues

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Strikes or operational disruptions

  • Incorrect address information

  • Remote-area delivery

  • Regulatory restrictions

  • High shipment volumes

  • Events beyond our reasonable control

Where a shipment is delayed, customers may contact us with their order number so that we can assist with tracking and available resolution options.

10. Lost or Misrouted Shipments

If a shipment appears to be lost, significantly delayed or incorrectly routed, Excellence Nuts may initiate or assist with an investigation through the relevant shipping/logistics provider.

The outcome of such an investigation may determine the appropriate next step, which may include:

  • Re-shipment, where appropriate

  • Refund, where applicable

  • Further delivery attempts

  • Other appropriate resolution

Any resolution will be subject to the circumstances of the shipment and applicable law.

11. Damaged or Tampered Shipments

Customers should inspect the outer package at the time of delivery wherever reasonably possible.

If the package appears:

  • Damaged

  • Opened

  • Tampered with

  • Leaking

  • Broken

  • Otherwise compromised

customers should, where reasonably possible, document the condition of the package through photographs or video and contact us promptly.

Please retain the product, packaging and shipping material until the matter has been reviewed.

Product-quality and damage complaints are handled under our Customer Complaint, Product Quality & Resolution Policy.

12. Food Products & Delivery Conditions

Excellence Nuts products are food products and should be stored according to the instructions printed on the product packaging after delivery.

Customers should avoid leaving food shipments exposed to excessive heat, moisture, direct sunlight or other unsuitable conditions after delivery.

Where a product-quality concern arises, customers should retain the original packaging and relevant batch information so that the issue can be properly investigated.

13. Delivery Confirmation

A shipment may be considered delivered based on delivery confirmation, tracking information, proof of delivery, recipient confirmation or other information provided by the applicable courier/logistics provider.

If you believe a shipment has been incorrectly marked as delivered, please contact us as soon as possible with your order details.

We will reasonably assist in raising the matter with the relevant courier/logistics provider.

14. Cash on Delivery Orders

Where Cash on Delivery (“COD”) is offered, COD availability may vary depending on:

  • Delivery location

  • Order value

  • Product category

  • Courier serviceability

  • Customer/order history

  • Other operational considerations

COD orders may be subject to additional verification.

Repeated refusal or non-acceptance of COD shipments may result in restrictions on future COD availability, subject to applicable law.

15. International Shipping

Where international shipping is offered, orders may be subject to additional requirements.

International customers are responsible for ensuring that the ordered products are permitted to be imported into the destination country.

Depending on the destination, international shipments may be subject to:

  • Customs duties

  • Import taxes

  • Customs clearance charges

  • Regulatory requirements

  • Documentation requirements

  • Destination-country restrictions

  • Inspection or quarantine requirements

  • Other local charges

Unless expressly stated otherwise at checkout, such charges are generally the responsibility of the customer/importer.

Delivery timelines for international orders are estimates and may be affected by customs and regulatory procedures.

16. International Customs & Undeliverable Shipments

If an international shipment is delayed, held, rejected or returned because of:

  • Import restrictions

  • Customer's failure to provide required information

  • Unpaid customs duties or taxes

  • Incorrect address

  • Recipient refusal

  • Destination-country restrictions

  • Failure to complete customs requirements

additional charges or refund limitations may apply depending on the circumstances and applicable law.

Customers are encouraged to verify the import requirements of their destination country before placing an international order.

17. Shipping Partner – Shiprocket

Excellence Nuts uses Shiprocket as a shipping and logistics technology platform to facilitate shipment processing, courier selection, tracking and related logistics services.

Shiprocket may make available different courier partners based on serviceability, destination, package characteristics and operational considerations.

The actual physical transportation and delivery of a shipment may be performed by the applicable courier/logistics partner selected through the shipping platform.

Shiprocket and the relevant courier partner may have their own terms, policies and operational procedures.

Nothing in this Policy limits any rights or remedies available to customers under applicable law.

18. Shipping Communication

Customers may receive shipping-related communications through available channels, including:

  • Email

  • SMS

  • WhatsApp

  • Telephone

  • Website notifications

These communications may include:

  • Order confirmation

  • Dispatch confirmation

  • Tracking information

  • Delivery updates

  • Delivery attempts

  • Other service-related notifications

Transactional shipping communications may continue even if a customer has opted out of promotional communications.

19. Shipping Restrictions

We may restrict or decline delivery to certain locations where shipping is:

  • Not serviceable

  • Prohibited by law or regulation

  • Restricted by the courier

  • Restricted due to product characteristics

  • Operationally impractical

  • Subject to circumstances beyond our reasonable control

If an order cannot be delivered to the selected destination after payment has been received, we will contact the customer regarding the available options, subject to applicable law.

20. Force Majeure

Excellence Nuts will not be responsible for delays or failures caused solely by events beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • War or civil disturbances

  • Strikes

  • Epidemics or pandemics

  • Transportation disruptions

  • Major courier-network disruptions

  • Customs restrictions

  • Infrastructure failures

  • Other unforeseeable events beyond our reasonable control

We will make reasonable efforts to minimize the impact of such events and resume delivery operations when practicable.

21. Contact Us

For questions regarding shipping, delivery or tracking, please contact:

EXCELLENCE NUTS
Operated by: Shri Laadli Ventures LLP

Address:
F 107, Industrial Area, Gopal Pur
Sikandrabad, Uttar Pradesh – 203205
India

Phone: +91 74096 34935
Email: Info@excellencenuts.com

Please include your order number when contacting us regarding an existing shipment.

22. Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in our logistics partners, shipping services, delivery procedures, applicable laws or business operations.

The latest version published on our website will apply to orders placed after the applicable effective date, subject to applicable law.

23. Important Notice

This Shipping & Delivery Policy should be read together with our:

  • Terms of Service

  • Privacy Policy

  • Customer Complaint, Product Quality & Resolution Policy

  • Any applicable promotional or product-specific terms

Nothing in this Policy is intended to exclude or restrict any mandatory consumer, food-safety or other legal rights available under applicable law.